Enclosed is a single sheet order form. Please fill in all sections and return it to me with your cheque. I will send you confirmation if the plants are not available for immediate despatch, unless we have first discussed it by telephone or e-mail.

If you require plants in more than one batch ie some straight away and some others which will not be ready until September, or plants sent to multiple addresses, please order them all together. An itemised receipt will be included with your plants upon delivery. Do remember the second carriage figure.

Please ensure that I can read your address! (It would be sad if your plants were delivered elsewhere as a result of unclear writing!)

Please include your telephone number as this makes it easier to sort any problems. Please also include your e-mail address. I promise that I will not abuse this - I do not send out unsolicited mail, nor do I sell or give out addresses. It does however allow me to contact you more easily, if only to acknowledge receipt of your cheque/order and to advise delivery date. 
NB. I will not be able to inform you of the impending arrival of your plants unless you give me your e-mail address.

Please indicate if the delivery address is different to your own or if there are any dates when delivery cannot be made ie holidays. This will prevent your plants arriving whilst you are away.

The carriers prefer to have a signature in order to leave your plants (a standard security procedure). Perhaps it might be easier to deliver to you at work, or to a neighbour. Some of the carriers will leave plants without a signature - if you can give me details of an appropriate, easily described and obvious place to leave them, I will pass them on. However this can occasionally result in misunderstandings and plants left in the wrong place! 

The most important thing is to ring me straight away if you are expecting plants that fail to arrive. Don't wait patiently for 3 weeks and then expect me to fix it! If I tell you that I will send them on a certain day, then that is what I will do. If they fail to arrive, it's because there's been a problem - and the sooner I know that, the easier it is for me to sort it out, and the more likely you are to receive healthy plants.

All plants are offered subject to being unsold at the time of processing your order. It is wise to e-mail me your requirements prior to posting your order form and cheque to establish whether the plants you require are indeed available.

If we accept an order and payment for a plant which subsequently is unavailable for any reason, our liability is limited to the refund of the purchase price paid for the plant.

          As a small business, we do not accept credit cards. This is due to the fees charged by the credit card companies.  
          It would simply result in price increases, so for the time being we will continue with cheques. We hope that you agree!        

However, increasing numbers of us are using Internet Banking and thus paying bills by BACS or the new Fastrack system is very easily done. i am happy to receive payment electronically, but you will need to contact me for my bank details. Please give your surname as the reference (otherwise your delivery will be delayed as I try to figure out who has sent me money!) It is very rare for UK banks to charge for this service.

To simplify the ordering process, we require cheque with order. For your convenience, you can find an order form on this web site. Please print it out and fill it in accordingly. 

Please calculate and include the carriage charges. Current charges can be found in the section of this website entitled "Delivery" or by e-mailing me.

The best method is to send a limit cheque which should be signed and crossed not exceeding £....... Do not fill in the amount box. This allows me to adjust the figure in the event of unavailability, but is totally safe for you. I cannot stress too much the help that this is to me. If in doubt, please ring to check.

If your order will be despatched in more than one batch, please include the appropriate carriage figure for each part. Failure to do this could result in a delay in processing your order and thus choice plants might become sold out.

All prices include VAT, currently at 15%.

Export.

E.C. With the advent of the Single Market, no Health Certificates are now required. The biggest problem is the cost of postage and that is out of our control! It is cheapest to despatch from November to March when the plants are dormant so surplus compost can be removed to reduce the weight. Please ask for a quote.

Non E.C. We are able to export anywhere in the world. However, some countries require import permits for some plants. We can certainly advise on these but they are at the customer’s expense. We arrange the necessary Ministry inspections and certificates will be invoiced accordingly.

I work extremely hard to ensure that problems do not occur. Inevitably, some occasionally do, and then we try as hard to solve them! Sometimes the fault is mine, and sometimes it is not. When the fault is mine, I will be abject in my apology and do everything within my power to put the matter right. When the fault is not mine, I will apologise of course, but there will be very little that I can actually do.

Please note that neither Parcelforce or the National carriers will now insure plants. They are considered to be "perishable items". We do everything in our power to ensure that our plants reach you in perfect condition. We will be sympathetic to any problem, but we will not be held responsible for damage in transit. If this worries you, please either use our "man and van" service where the plants will arrive without a leaf out of place, or collect them yourselves so that you are in control.

We believe that all our plants are true to name. If this is proven not to be the case, our liability is limited to the refund of the purchase price of the original plant or replacement, at our discretion.

If a plant is to be replaced, the customer will pay the standard carriage charge.

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