TERMS OF BUSINESS - Please read these

They are intended to help and to prevent misunderstanding. Placing an order implies acceptance of these terms.

How to order

The first step is to discuss your requirements with me by email. Once I understand what you're looking for I will personally check the relevant plants to enable me to confirm accurate size and price details as well as (in the case of the open ground plants) taking a quick photo of the specific individual. 

There are no prices on the website, because we have too wide a range of plants, in too many different sizes, all in small quantities, to be able to do so. If when you enquire you give me an idea of your preferred price group, that enables me to focus on the most relevant plants for your requirements. 

Feel free to describe the shape and habit that you would like if that is important to you.

If you don't know which cultivar would be best, then I'm happy to make suggestions and recommendations if you can describe the visual effect that you want to achieve.

Availability

All plants are offered subject to being unsold at the time of processing your order. If we accept an order and payment for a plant which subsequently is unavailable for any reason, our liability is limited to the refund of the purchase price paid for the plant.

How to pay

As a small business, we do not currently accept credit cards and we no longer accept cheques.

However, increasing numbers of us are using Internet or Telephone Banking and thus paying bills by BACS or the "Faster Payments" system is very easily done. This is the best payment method therefore. I will give you our bank details at the time of sending through the order paperwork. Please use the reference that I give you (otherwise your delivery might be delayed as I try to figure out who has sent me money!) Please do not give a generic reference like "plants" as this is impossible for me to trace. It is very rare for UK banks to charge for this service.

To simplify the ordering process, we require payment with order. Plants will not be reserved or lifted until they are paid for without prior arrangement.

VAT

We are not registered for VAT.

Instead, we are part of the Agricultural Flat Rate Scheme. If you are a VAT registered business, you can be charged 4% additional to the quoted prices, which you can reclaim in the normal fashion through your VAT return. If invoicing to a registered business therefore, I will need your VAT registration number please.

If you are a private individual and not registered for VAT, then there is no additional cost in this respect.

Our AFRS registration number is 016 1551 54

Delivery

We have been mail order specialists for over 30 years. Delivery is possible on many plants to many parts of the UK. We use a number of different delivery methods, dependant on the size and nature of the order. The plant size usually determines the method, whilst the delivery address defines the delivery cost.

We are registered with APHA and authorised to issue Plant Passports. Despite the terminology, this is not specific to exports or Brexit. It is a requirement for anyone moving plants within the UK. A Plant Passport must be issued for all plants supplied by mail order.

Export

Europe. As a result of Brexit, it is no longer possible for us to sell to Europe or to Northern Ireland.

Rest of the World. This is an expensive process not to be undertaken lightly. Theoretically it is possible to export to much of the world. However, some countries require import permits for some plants, and many countries have their own specific (and often seemingly eclectic) list of prohibited plants. It is always costly, but it is a more time-consuming process than we are currently in a position to deal with, so regretfully export is not available at the present time.

Problems

I work extremely hard to ensure that problems do not occur. Inevitably, some occasionally do, and then we try as hard to solve them. Sometimes the fault is ours, and sometimes it is not. When the fault is ours, we will be abject in our apology and do everything within our powers to put the matter right. When the fault is not ours, we will be sympathetic, but there will be very little that we can actually do.

We believe that all our plants are true to name. If this is proven not to be the case, our liability is limited to the refund of the purchase price of the original plant or replacement, at our discretion.

If an order should be cancelled or significantly changed after we have lifted and prepared open ground plants, we reserve the right to make a 30% restocking fee to cover the work and consumables utilised in this process. 

We will not be held responsible for damage or failure for any reason once the plants have left the nursery here and they are no longer under our direct control. 

If you are not prepared to accept these terms and conditions, then we regretfully but politely ask you to consider ordering else-where.

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